Refund policy

At DnA, we strive to ensure you love your purchase. However, if you are not completely satisfied, we’re here to help! Please read our return policy guidelines below.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products should be unused, unwashed, and in their original condition with tags and packaging intact.
• Customized or made-to-order items are not eligible for returns.
• Sale items and accessories are final sale and cannot be returned or exchanged.
• Items with any damage caused by the customer will not be accepted for return.
  
  

How to Initiate a Return

1. Contact our customer care team at support@dnafashion.in or call us: +91 9998097337 with your order number and reason for return.
2. Our team will verify the request and provide a return authorization if eligible.
3. Pack the item securely and ship it using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
   

Refund Process

• Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days using the original payment method.
• Shipping fees are non-refundable.
  
  

Exchanges

• Exchanges are available for sizing issues or defective products. Please mention the desired size or product in your return request.
  
  

Damaged or Incorrect Items

• In case of receiving a damaged or incorrect item, please contact us within 48 hours of receiving the order with images of the product for a swift resolution.
• For any additional queries, feel free to contact us at support@dnafashion.in